Effective: February 1, 2026
This End-User License Agreement ("EULA" or "Agreement") is a legally binding contract between you (either an individual or the organization you represent, collectively "you" or "User") and Referral Lab X ("Referral Lab X", "we", "our", or "us"), governing your access to and use of the Referral Lab X mobile application, web application, APIs, and related services (collectively, the "Service"). By creating an account, installing the application, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy. If you do not agree, do not use the Service.
Subject to your continued compliance with this Agreement and timely payment of all applicable subscription fees, Referral Lab X grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes. This license is granted only for the duration of your active subscription and may be modified, suspended, or terminated as set forth in this Agreement.
You agree NOT to use the Service to:
You retain all rights, title, and interest in and to data you input into the Service, including contacts, jobs, estimates, invoices, messages, and other business records ("Customer Data"). You grant Referral Lab X a worldwide, royalty-free license to host, process, transmit, display, and store Customer Data solely as necessary to provide, maintain, and improve the Service. You are solely responsible for the accuracy, quality, legality, and intellectual property rights of Customer Data, and for obtaining all necessary consents from your customers and contacts to process their data through the Service.
The Service, including all software, designs, text, graphics, logos, trademarks, user-interface elements, and underlying technology, is the exclusive property of Referral Lab X and its licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited license granted to you herein, this Agreement does not transfer any ownership rights to you. Any feedback, suggestions, or ideas you provide may be used by us without obligation or compensation.
The Service integrates with third-party services including, but not limited to, Stripe (payments), Twilio (SMS/voice), Intuit QuickBooks (accounting), Resend (email), Google Maps (location), and OpenAI (AI features). Your use of these third-party services is subject to their respective terms of service and privacy policies. Referral Lab X is not responsible for the availability, accuracy, content, products, or services of any third-party site, application, or service. Your interactions with third-party services are solely between you and the relevant provider.
We strive to maintain high Service availability but do not guarantee uninterrupted, error-free, or secure operation. We may modify, suspend, or discontinue the Service (or any feature thereof) at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Service. We will provide reasonable advance notice of material adverse changes affecting your active subscription.
Important — please read carefully
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. REFERRAL LAB X DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE FREE OF DEFECTS, OR THAT DEFECTS WILL BE CORRECTED. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REFERRAL LAB X, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE. OUR TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED CANADIAN DOLLARS (CAD $100), WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless Referral Lab X and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of or access to the Service; (b) your violation of this Agreement; (c) your violation of any third-party right, including any intellectual property, privacy, or publicity right; or (d) any claim that Customer Data caused damage to a third party.
This Agreement shall be governed by and construed in accordance with the laws of the Province of Saskatchewan, Canada, without regard to its conflict-of-law provisions. Any dispute arising out of or in connection with this Agreement shall be resolved exclusively in the courts of competent jurisdiction located in Province of Saskatchewan, Canada, and you consent to the personal jurisdiction of such courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
We may revise this Agreement from time to time. The most current version will always be posted at this URL. Material changes will be communicated via email to your account address or via in-app notice at least thirty (30) days before they take effect. Continued use of the Service after the effective date of revisions constitutes your acceptance of the revised Agreement. If you do not agree to the revisions, you must discontinue use of the Service.
For questions about this Agreement, contact us at:
legal@referrallabx.ca
For technical support, contact:
support@referrallabx.ca
Referral Lab X